top of page
  • What is your refund policy?
    All sales are final. We do not offer refunds on packages.
  • What is your cancelation policy?
    48 hour cancelation policy and if you cancel within the window you will lose the credit.
  • Shipping Process
    Orders take 3-5 days business days to arrive, depending on your location. You will receive a shipping confirmation once the shipping label is created for your order. Your tracking status may take 24-48 hours to process. Please always double-check your shipping information at checkout to make sure that it’s correct. The team is limited in their ability to make changes to orders once it has been placed. If we are able to make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email. Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.
  • Order Processing
    All orders will be processed and shipped within 3-5 business days.
  • Merch Return & Exchange
    All items returned and exchanged must be requested and processed 14 days after initial purchase. No returns or exchanges will be accepted after the two week period. To process: we require a proof of purchase (ex: order number, order confirmation email, store receipt), images of the purchased items, and a detailed description of your experience so that we may understand the best way to assist you. Items will not be accepted if they are warped, damaged, or used. We cannot accept returns on sale items or gift cards.
  • Do you ship internationally
    We only ships domestically within the US. We hope to expand our shipping to other parts of the world very soon!
  • Do you offer expedited shipping?
    We currently do not offer expedited shipping.
  • Terms & Conditions
    We welcome your feedback regarding the Pilates By Beth website as well as our studio. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to Pilates By Beth shall be and remain the exclusive property of Pilates By Beth. Your submission of any such Comments shall constitute an assignment to Pilates By Beth of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Pilates By Beth will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
  • Privacy Policy
    At PILATES BY BETH we respect your concerns about privacy. This policy is intended to ensure your information is handled in a safe and responsible manner. As we continue to evolve our Web site and incorporate new technologies to improve communication, our policies may change. We encourage you to refer to this policy on an ongoing basis to stay abreast of our most current Privacy Policy practices.
  • What information do you collect?
    Currently, PILATES-BY-BETH.COM gathers information (such as name, e-mail address and zip code) strictly for contact purposes when users opt to fill out an e-mail submission form to inquire about our company and about membership. In some cases we ask for other optional information including additional contact information and certain demographic information (such as phone number and gender).
  • How do we use your information
    We may use your information to communicate special offers, promotions and information about our company to you via email. If you do not wish to receive these emails you will have the option to opt out of future mailings (see the section below). We may also use your information to compile usage statistics and other data regarding the use of the Web site services. We will not share your personally identifiable information with third parties, outside of the limited circumstances referenced in the paragraph immediately below. We may, however, share with partners aggregated statistical data that includes users’ demographic information but does not identify them. We reserve the right to provide any and all such aggregated and non-individually identifiable data to third parties.
  • Do you have a studio?
    We offer in studio private pilates sessions at The Space Pilates Studio and Authentic Method Pilates in Manhattan, NY. However, we do not have a Pilates By Beth studio location. If you are not located in NYC we do have virtual and in-home options.
bottom of page